Refund policy
We want you to be completely satisfied with your purchase. If something isn't right, we'll make it right. Please read the following policy carefully before initiating a return.
Return Window
We accept returns within 30 days of the delivery date. Items returned after this period will not be accepted.
Eligibility
To be eligible for a return, your item must meet the following conditions:
- Unused and in the same condition as received
- In its original packaging with all accessories, manuals, and included components
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
- Items that have been used, damaged, or altered after delivery
- Items marked as final sale at the time of purchase
- Consumable or hygiene-related products once opened
How to Start a Return
To initiate a return, email us at support@orizara.com with your order number and a brief description of the reason for the return. We will respond within 12 hours on business days with instructions and, where applicable, a prepaid return label.
Do not ship items back without first contacting us. Returns sent without prior authorization may not be processed.
Damaged or Defective Items
If your item arrived damaged, defective, or not as described, please contact us within 7 days of delivery. Include your order number and clear photos of the damage or defect. We will arrange a replacement or full refund at no additional cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5 business days and credited back to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Late or Missing Refunds
If you have not received your refund after 5 business days, first check with your bank or card issuer as processing times vary. If the issue persists, contact us at support@orizara.com and we will investigate.
Contact
Spacelab Marketing LLC
5830 East 2nd Street Ste 8, Casper, WY 82609, United States
Email: support@orizara.com
Hours: Monday – Friday, 9:00 am – 5:00 pm EST